A friend of mine works at a Starbucks not too far from my house. I’ve known him for several years and he became a barista at Starbucks maybe a year or two ago. Well, earlier this week he was rushed to the hospital because his lung collapsed. He’s been at the hospital ever since, sometimes […]
Tag Archives: training
Role-plays versus case studies: Which is better?
During my career in sales, and during my stockbroker and MBA studies, I encountered both role-plays and case studies as tools for teaching and learning. Later, as a writer who occasionally writes training content, I have the opportunity to use both. I always prefer case studies. Here’s why: Role-plays are good in theory and they […]