Michael Porter on Innovation

Innovation: I am fascinated by innovation. I love the idea of pushing the boundaries beyond “what we’ve always done” into new territory. Innovation does not just have to happen in the area of new products or services (although that’s usually the first thought). Innovative ideas can also spring from changing how something is done. Last […]

Review of Microsoft Bing

Microsoft’s success for so long has been to provide usable tools that are standardized across many computers. They’re not the best tools, they’re not the cheapest, they’re not the most expensive, but they’re ubiquitous and workable. That recipe has worked for Microsoft for a long time; desktops were Microsoft’s domain. But now, plenty of their […]

Look beyond your industry for best practices

My thinking about the sales process had me thinking about best practices and so I had a stack of borrowed books about best practices in my office. One of the books in my “best practices book pile” I read recently: Best Practices: Building Your Business with Customer-Focused Solutions, written in 1998 by R. Hiebeler, T. […]