Your Avatar. It’s the one person who represents your perfect customer—a single “stand-in” who is the generalized amalgamation of the qualities and characteristics that make up your best customers.
You’ll hear business experts talk about “identifying your Avatar”, which is an important thing to do, but it’s not really a new concept. Check out my other blog posts on this related topic:
- How Do You Define A Customer?
- 55 Questions To Answer When Defining Your Sale Funnel’s Target Market
- Why ‘Everyone’ Is NOT Your Target Market
Regardless of what we’re calling it, I’m immensely pleased to see business owners paying extra close attention to gaining this essential knowledge in their business, which helps them create a more effective and more profitable sales funnel.
Problem is, I think business owners are now overlooking one aspect of understanding this audience.
They spend a lot of time focusing on the demographic and psychographic qualities of their ideal customers and end up missing out on one critical piece of information
… themselves, and how THEY are perceived by their audience.
Think about your customers. Perhaps you have an Avatar developed for them. Great! But does your Avatar include how you are perceived by your customers?
The 3 Ways That Your Customers Are Watching You
I believe your customers are watching you in three ways. (And when I say “watching you” I mean: interacting with you and your business through your sales funnel’s marketing and sales steps.)
They’re watching you in three different ways, and you need to address each of these three ways throughout your funnel.
#1. Credibility. Credibility is the level of truthfulness, trustworthiness, and authority that you have in the eyes of your customers. You may think (or know) that you are trustworthy but do your customers believe it? What does your Avatar need to see and hear from you in order to find you to be a credible business to deal with? (Hint: in many cases, credibility needs to be given from other sources, such as qualifications, testimonials, results, or media appearances.)
#2. Aspiration. Aspiration is what your customers should feel when they look at you and your business. That is, they may not want to aspire to be like your or your business but they should aspire to have the life that they receive once they implement the product/service that you sell. What does your Avatar need to see and hear from you in order to aspire for the life they get after purchasing your product/service? (Hint: in personality-driven businesses, the customer should want to have your life/lifestyle; in non-personality-driven businesses, the customer should want a life/lifestyle that is similar to what they see in your marketing.)
#3. Value. Value is the return that your customers receive from the purchase they make (it could be measured in dollars but it may be measured in other ways too). Your products and services must deliver value to your customers for them to want to buy from you. What does your Avatar need to see and hear from you in order to perceive the value in what you are selling? (Hint: focus on emotional benefits backed up with measurable logic.)
I haven’t reinvented the wheel with this information. Rather, I’m highlighting how rarely I see this information dialed into Avatar development.
Often, creating an Avatar is about outlining the demographic and psychographic qualities of your ideal customer—which is an important thing to do—but you need to go further and consider how your ideal customers need to see and hear about your credibility, their aspiration in you, and the value they get from you.
So, the next time you update your avatar, make sure you’re looking at your business through their eyes to adjust your marketing to match what they need.