Tag Archives: customer service
5 marketing tactics Realtors commonly use that can HURT their business (Part 2)
Real estate agents, you’ve got it tough. Many markets are crowded with agents and all of them offer exactly the same service at exactly the same price. Every agent seems to use calendars and bus benches to advertise. If every … Continue reading
On Canadian Tire’s improved business strategy
Image via Wikipedia Okay, so most of my readers won’t know what Canadian Tire is, but for those of us who live in Canada, it’s an icon. It’s basically a big hardware store and automotive store; sort of a combination … Continue reading
Favorite video: How 3 Denver businesses keep clients
Learn the secrets of customer retention from these 3 Denver-based businesses. __________________________________________________ Read more business content by Aaron Hoos Favorite video: Your business card is CRAP Favorite video: the surfer model of venture growth How to start a new business … Continue reading
Breaking up is hard to do: Why businesses need to occasionally fire clients
Image by Transguyjay via Flickr I believe in finding good quality clients and building long-lasting relationships with them in which I can provide high value, high ROI content in exchange for collaboration and profitability. In the past I’ve let clients … Continue reading
Just read: ‘Matrix: Companies Should Factor ‘Social Influence’ Into Total Customer Value’ at Web Strategy by Jeremiah Owyang
This is a great article by Jeremiah Owyang. He opens by talking about a blogger’s experience at initiating a Maytag boycott based on poor customer service. That part is interesting but the real value of this article is half-way down: … Continue reading