The Weekly Sales Funnel Challenge is a week-long challenge for business owners to focus on a specific aspect of their sales funnel for one week. It’s a fun way to keep you focused on one of the most important parts of your business. A new Weekly Sales Funnel Challenge is published every Monday and a wrap-up post is published every Friday.
In previous Weekly Sales Funnel Challenges, I’ve challenged you to think about the triggers that your contacts perform to advance from one stage of the sales funnel to the next. Some of them have been easy (for example, it’s easy to know when a Prospect becomes a Customer – usually because they buy something). Some of them have been harder (for example, when does an Audience contact become a Lead?).
In this week’s challenge, I’d like you to think about the Customer-to-Evangelist trigger – possibly the most difficult trigger of all.
Customers are people who buy from our businesses. Evangelists are Customers who tell other people. The trigger, then is usually some form of sharing – but what is it? That’s what is so hard for business owners to know. Does it happen when two friends are talking? Is it a link posted on Facebook or Twitter? Is it just a matter of proudly wearing the brand? There could be all kinds of triggers that transform a Customer into an Evangelist, and most entrepreneurs don’t know what those triggers are.
So this week, think about what the trigger is and when it happens.